Problem:
Some browsers and/or Anti-virus applications may not recognize the AuditSoft application and will either display a warning or will block installation of AuditSoft completely.
Solution:
Anti-virus applications may completely block installation and/or provide a warning. To rectify the issue you can add an exception to the anti-virus application that will allow AuditSoft to install. When adding exception please include the AuditSoft server domains listed under: Unable to Upload / Access Server
For more details on adding exceptions please see the links and examples below.
Browsers may notify you that AuditSoft is not a commonly installed application, but generally will allow you to continue with installation.
Below is a list the know issues and potential solutions. If you encounter an issue that is not listed below or if the solution below does not correct the blocking please open a new support ticket
Browsers
Chrome
Message: auditsoft.exe "is not a commonly downloaded and may be dangerous".
The solution is to:
- Click on the options arrow and select "Keep"
- Then click on the downloaded file to install
Anti-virus Software
AVG
Instructions on how to add the two AuditSoft web domains (listed above) as exceptions to AVG can be found here:
https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions
Bitdefender
https://www.bitdefender.com/consumer/support/answer/13427/