What to do if sign up, log in or purchase do not work
Created by: Support Agent
Modified on: Tue, 28 Apr, 2020 at 3:03 PM
If you are unable to:
- create an account,
- log in to the application or
- purchase a license
it could be because web services needed by the application have been blocked on your computer or network. and you may get a message stating"
"Unable to create account. Please check that you are connected to the internet and able to access https://..."
Please follow the steps below:
- Are you on a corporate network?
If you are on a corporate network your IT department may be blocking access to some sites and you may need to request the "white listing" of the sites below.
- Are you on a personal/home network?
If you do not have an IT department your anti-virus software may be blocking access to the required sites. Temporarily disable your anti-virus software while accessing the licencing/registration page.
To ensure that the AuditSoft application functions correctly the following domains have to be accessible (white listed) by the application at all times:
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