Trouble Shooting

Anti-Virus and Blocking of Install
Problem: AuditSoft was recently released and as a result it has not yet built up an online history. Some browsers and/or Anti-virus applications may not ye...
Thu, 14 Jul, 2022 at 10:16 AM
Not a "Microsoft-verified App"
To help protect your PC and keep it running smoothly, Microsoft recommends only installing apps from the Microsoft Store. AuditSoft is not an "Micros...
Thu, 16 Apr, 2020 at 12:38 PM
What to do if sign up, log in or purchase do not work
If you are unable to: create an account,  log in to the application or  purchase a license  it could be because web services needed by the application...
Thu, 14 Jul, 2022 at 10:13 AM
I cannot open a file by double-clicking on it (Default apps)
First ensure that you have installed AuditSoft (Click here for details) Next it could be that the .asa file extension is associated with another applica...
Thu, 10 Mar, 2022 at 11:14 AM
Message: "Audit was created with a newer version of AuditSoft"
When you get this message it is an indication that the version of AuditSoft on your computer is outdated. Generally the software should automatically up...
Thu, 14 Apr, 2022 at 7:48 PM
Unable to Upload / Access Server
AuditSoft periodically has to communicate with servers in order to perform functions like: Checking your existing license, to process a credit card payme...
Thu, 14 Jul, 2022 at 10:29 AM
Windows Dictate Error (0x800704cf) 2022-09-01 / You'll need the internet for this.
Microsoft UPDATE:   9/13/2022: Appreciate your patience, it has been resolved with a server-side change. Voice typing (Win+H) should now open and function....
Thu, 15 Sep, 2022 at 2:21 PM
Message: "Installation has failed. There was an error when installing..."
This message occurs if your AuditSoft download was interrupted (usually because of an internet connectivity issues) and is corrupt or if you computer d...
Wed, 12 Oct, 2022 at 8:57 AM