Troubleshooting
Problem: Some browsers and/or Anti-virus applications may not recognize the AuditSoft application and will either display a warning or will block installat...
Wed, 8 Mar, 2023 at 3:33 PM
If you are unable to: create an account, log in to the application or purchase a license it could be because web services needed by the application...
Thu, 14 Jul, 2022 at 10:13 AM
First ensure that you have installed AuditSoft (Click here for details) Next it could be that the .asa file extension is associated with another applica...
Thu, 10 Mar, 2022 at 11:14 AM
When you get this message it is an indication that the version of AuditSoft on your computer is outdated. Generally the software should automatically up...
Thu, 14 Apr, 2022 at 7:48 PM
AuditSoft periodically has to communicate with servers in order to perform functions like: Checking your existing license, to process a credit card payme...
Wed, 8 Mar, 2023 at 12:20 PM
Microsoft UPDATE: 9/13/2022: Appreciate your patience, it has been resolved with a server-side change. Voice typing (Win+H) should now open and function....
Thu, 15 Sep, 2022 at 2:21 PM
This message occurs if your AuditSoft download was interrupted (usually because of an internet connectivity issues) and is corrupt or if you computer d...
Wed, 12 Oct, 2022 at 8:57 AM
Scenario: In a team audit, one auditor had entered a sample to calculate positive indicators (e.g. 2/3 which is equal to 66% positive indicators) in the do...
Wed, 1 Mar, 2023 at 4:38 PM
The reason for receiving this message is most likely because the location where you are trying to save is not available. This could be when you are trying t...
Wed, 8 Mar, 2023 at 2:16 PM
The reason for receiving this message is most likely because the location where you are trying to open from is not available and is most often related to a ...
Wed, 8 Mar, 2023 at 2:24 PM